Online Shop Terms & Conditions

We ask our customers to carefully read the following terms and conditions before using the online shop.

Please note that by using Cavan Physiotherapy Clinic online shop on any devices, you confirm that you understand and agree to these terms and conditions. These Terms and Conditions replace any previous Terms and Conditions, and may be modified by the Company at any time.


In these Terms and Conditions "Company" means Cavan Physiotherapy Clinic, "Customer" means the person, firm or company buying products from the Company. "Products" means the items forming the purpose of the agreement between the Company and a Customer. "Order" means the written instruction placed by the Customer to the Company to supply the Products.

Making a purchase Online

Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy and put them into the shopping cart. When you have finished your selection, click on the basket and go to the checkout. We accept payments via Paypal. Do not worry if you do not have a Paypal account, you can pay with a Credit or Debit Card without creating an account.

If you wish to order over the phone, please call us on 049 4372077.


All Orders placed through the website are subject to the Company's acceptance in its sole and absolute discretion. No contract shall come into existence until we accept your order and we reserve the right to accept or reject any order for any or no reason and without liability to the Customer or anyone else. Any acceptance will be subject to these terms and conditions. We reserve the right to change or cancel orders before they are dispatched for delivery and/or withdraw any product displayed on this Site without notice at any time before your order is accepted.
Orders are subject to availability of Products. The Company shall not be responsible for any loss or damage caused by any suspension, delay or cancellation of any Order by the Company, regardless of whether it was accepted or not, or of a negligence or whatsoever by the Company.


We aim to dispatch within 48 hours of receipt of orders. If a Product is not in stock, a back order will be placed for the Customer and will be delivered as soon as the Product is back in stock.


Upon delivery of the Products, the Customer shall inspect the Products and note any discrepancy, visible defect and/or damage in the deliveries on the delivery notice. The Customer shall notify the Company in writing of any discrepancy, defect and/or damage in the deliveries within three (3) days upon delivery of the Products. After three (3) days, the Customer will be deemed to have accepted the Products and the Company will not consider any claim.

If the Products received do not comply in quantity or in quality with the Products invoiced due to the Company's fault or negligence, the Customer may ask either for the Products to be replaced by the Company as soon as reasonably practicable, or for the cancellation of the relevant invoice within fourteen (14) days upon delivery of the Products.

The Company will not consider any claim relating to the Products after fourteen (14) days upon delivery of the Products. No indemnity or compensation whatsoever shall be due to the Customer in this respect.

Products delivered in excess shall be returned to the Company or invoiced to the Customer, if the Customer accepts the Products in excess.

Shipping & Handling

Shipping and handling within the Republic of Ireland is a flat rate of €5.00 on every order. We are unable to deliver outside of the Republic of Ireland.

Risk of Loss/Damage

The risk with regard to the Products passes to the Customer when they are placed on vehicle for delivery from the Company's warehouse or collected from the Company by the Customer or the Customer's agent/courier. This applies also to return of goods from the customer to the company when he uses his own courier. The carriage of the Products is thus always at the Customer's risk, irrespective of the methods of sale or dispatch, as a such the Company cannot be held responsible for any delay and/or goods lost, damaged in transit.

Return policy

You can return unopened products in the original packaging, seals and unbroken tags within 14 days of your purchase with receipt or proof of purchase (provided these products are returnable). If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Purchased products are not to be returned unless written authorisation has been received from the Company or an official collection has been arranged with prior written approval of the Company. Customers wishing to return items must contact the Company and will be sent a return form which can be sent by email or by post. This must be done within fourteen (14) days of delivery of the Products.

Incorrectly ordered items, or items that the customer wish to return due to incorrect ordering or unwanted items will not be refunded for delivery/postage costs and the Customer will be charged for collection fees if the Company uses its courier. The Customer can use its own courier at its own risk. Refunds will not be processed unless the goods are returned in perfect and sealable conditions.

We kindly ask that you send all returned items via a tracked/registered delivery service. If your refundable parcel is lost during transit, the Company will not be held liable.

For Hygienic reasons, some Products cannot be returned. These include but are not limited to belts, splints, back supports, pillows, any garments worn on the skin, unsealed products,

The Company will inspect faulty products upon return to ensure fault is as described and is not caused by a misuse or failure to follow instructions before providing any replacement or refund. Refunds will not be processed for any damage caused by the Customer.

Product Information

Products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

The information contained within the Online Shop, is intended for general use only and does not offer any Medical Advice, nor does it substitute the advice of your Physiotherapist or Doctor.

The information on this site is NOT to be used to diagnose, treat or cure any physical problem or disease. If you are worried about any symptoms you or a family member may have, you should always consult your Physiotherapist or Doctor.

We cannot accept responsibility for those who misuse this information or for any diagnosis made as a result of reading the information. The reader assumes sole responsibility for all of the medical information contained on this site.

Although we have made our best effort to ensure the information on this website is accurate and constantly updated, some information may become slightly out of date.

You should carefully read all information provided by the product manufacturers included with all goods supplied before using any product that you have purchased from us.

For the treatment or diagnosis of any medical condition, consultation with a Physiotherapist or Doctor is strongly recommended.

Personal Information

Your submission of personal information through the store is governed by our
Privacy Policy.

Cavan Physiotherapy Clinic,
Loreto Road,
Co. Cavan.
H12 RY65

Tel :
049 4372077
049 4891200